Welcome to our FAQ page!! We hope any questions you
may have about outdoor furniture or our business in
general can be answered here. If you have a question
you cannot find the answer to here, please email us at
faq@paces3.com and we will be happy to answer your
question. You never know, it may even get posted here.
may have about outdoor furniture or our business in
general can be answered here. If you have a question
you cannot find the answer to here, please email us at
faq@paces3.com and we will be happy to answer your
question. You never know, it may even get posted here.
Q: Can I get parts for my Sunbeam furniture?
A: Unfortunately, no. Sunlight Casual was the company contracted to
manufacture outdoor furniture for Sunbeam. Unfortunately, they went out of
business several years ago. Sunbeam cannot even get the parts for you.
A: Unfortunately, no. Sunlight Casual was the company contracted to
manufacture outdoor furniture for Sunbeam. Unfortunately, they went out of
business several years ago. Sunbeam cannot even get the parts for you.
Q: Can I get parts for my Carter Grandle furniture?
A: There are VERY LIMITED QUANTITIES available, but I DO NOT know
style names and I need to have the opportunity to check for pricing and
availability from my supplier.
A: There are VERY LIMITED QUANTITIES available, but I DO NOT know
style names and I need to have the opportunity to check for pricing and
availability from my supplier.
Q: How long does it take to get my outdoor art?
A: It GENERALLY takes 3-4 weeks, although, it can take longer depending
on how busy the manufacturer is. I am not in constant contact with the
manufacturer to get daily updates, so please be patient and your order will
arrive. The holidays will extend the shipping time to about 6 weeks as they
double production during that time of the year. If you wish to order outdoor
art as a gift, please place your order 8 weeks before you need it to give
yourself some room for error. Shipping time does not mean delivery time.
A: It GENERALLY takes 3-4 weeks, although, it can take longer depending
on how busy the manufacturer is. I am not in constant contact with the
manufacturer to get daily updates, so please be patient and your order will
arrive. The holidays will extend the shipping time to about 6 weeks as they
double production during that time of the year. If you wish to order outdoor
art as a gift, please place your order 8 weeks before you need it to give
yourself some room for error. Shipping time does not mean delivery time.
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Q: Do the parts come in any color other than white or black and what is
"Natural Nylon"?
A: I do not have any parts (except for the Carter Grandle Parts), which
come in any colors, such as green. If colors become available, I will be sure
to exploit that fact loudly! Natural Nylon as far as color is concerned, really
is the lack of color. Natural nylon could be described as a translucent
creamy white color.
"Natural Nylon"?
A: I do not have any parts (except for the Carter Grandle Parts), which
come in any colors, such as green. If colors become available, I will be sure
to exploit that fact loudly! Natural Nylon as far as color is concerned, really
is the lack of color. Natural nylon could be described as a translucent
creamy white color.
Q: How can I fix my Sunbeam table? The round piece that holds the legs
together broke.
A: The only suggestion that makes any sense to me has been to get some
PVC pipe in the same diameter, drill bolt holes in the right places and put it
back together that way.
together broke.
A: The only suggestion that makes any sense to me has been to get some
PVC pipe in the same diameter, drill bolt holes in the right places and put it
back together that way.
Q: Do you have the plastic piece that ties the table legs to the underside of
the glass?
A: No. I have not found a supplier for that item, so I would try the
manufacturer.
the glass?
A: No. I have not found a supplier for that item, so I would try the
manufacturer.
Q: What is your recommendation for patio furniture?
A: There are many things to consider when shopping for outdoor furniture
and none of them should be taken lightly. No matter where you buy your
furniture, unless you bought it at the dollar store, you are making an
investment. Let's face it, outdoor furniture is expensive. How long do you
want it to last? Sure, that set at the department store looks great and it's in
your budget, but what's the warranty on the set? If the parts dry rot, can
you get replacements from the manufacturer? What about the slings or
straps? Many companies have about a 2 year warranty on these, but if you
purchase your set from a department, home improvement or club store,
you're simply not going to get the warranty and you're most likely going to
be right back at that store in a year or two buying the same thing again. At
$500.00 - $1000.00 every one to two years, that can really add up. You
could save up to buy what you really want and know that if something
happens to it - corrosion, peeling, dry rotted caps, broken straps and
ripped slings, you are covered. In the mean time, while you're saving up,
just use the $5.00 plastic stackable chairs. You already know those are
going to fall apart and you're not out anything. Put it like this: I have known
people who have always wanted, for example, a really nice hutch to put
their grandmother's china in. Since it may take years to save up for
something like this, I doubt you're going to purchase a pressed wood kit
that comes in a box. You're going to find a really nice hardwood hutch that
really shows the grain and really compliments your china and your home
decor. That's what you want to do when buying outdoor furniture. My
recommendations on brands? Well, probably the best ones would be our
own furniture, of course, and Casual Creations by Superior Furniture. Both
are made in the USA, so you are supporting the domestic workforce, and
both have a 15 year warranty on the frames. The primary reason these are
first is price. They do cost more than what you find in a department store,
but you get what you pay for. These are mid-priced sets with all the bells
and whistles of more expensive brands like Tropitone and Brown Jordan. If
you want to spend the money, Tropitone and Brown Jordan are both very
fine companies from which to purchase. You will need to find a dealer to
purchase any of these. Of course, you also have other options, such as
outdoor wicker, which I do not recommend the plastic weaves. Once it goes,
you need to replace the chair. Lloyd Flanders has some nice outdoor
wicker weave. Bear in mind, it is not wicker, but lacquer-coated twisted craft
paper on an aluminum frame. It is quite durable considering it is made of
paper. It looks good, is low maintenance and it lasts quite a long time. Steel
is another option. Many people like the steel chairs with the mesh seats.
Please bear in mind here that I guarantee steel furniture will rust and leave
rust rings on your deck. The best way to avoid this is to make sure you
check the feet about every 3-6 months so that they don't wear down to the
feet, which will take the finish right off the bottoms of the feet. This is
especially true if you have brick pavers. Brick pavers look great, but they
are murder on patio furniture caps. Cast aluminum is another option. Keep
in mind that cast aluminum has alot of impurities in it and it will corrode from
the inside out. Another thing to consider about cast aluminum is that
aluminum expands and contracts when it heats in the sun and cools in it's
absence. This expansion and contraction is more than the powder coating
expands and contracts. Over time, you will get hairline fissures in the
powder coating allowing corrosive environments under the powder coating
and causing the aluminum to corrode. You may not notice the corrosion
until the coating peels off. Bottom line: Purchase your furniture from a
reputable outdoor furniture dealer - some high school kid at a department
store has no clue what he or she is trying to sell you. I hope this helps you
in your decision making process when you decide to buy your next set of
outdoor furniture.
A: There are many things to consider when shopping for outdoor furniture
and none of them should be taken lightly. No matter where you buy your
furniture, unless you bought it at the dollar store, you are making an
investment. Let's face it, outdoor furniture is expensive. How long do you
want it to last? Sure, that set at the department store looks great and it's in
your budget, but what's the warranty on the set? If the parts dry rot, can
you get replacements from the manufacturer? What about the slings or
straps? Many companies have about a 2 year warranty on these, but if you
purchase your set from a department, home improvement or club store,
you're simply not going to get the warranty and you're most likely going to
be right back at that store in a year or two buying the same thing again. At
$500.00 - $1000.00 every one to two years, that can really add up. You
could save up to buy what you really want and know that if something
happens to it - corrosion, peeling, dry rotted caps, broken straps and
ripped slings, you are covered. In the mean time, while you're saving up,
just use the $5.00 plastic stackable chairs. You already know those are
going to fall apart and you're not out anything. Put it like this: I have known
people who have always wanted, for example, a really nice hutch to put
their grandmother's china in. Since it may take years to save up for
something like this, I doubt you're going to purchase a pressed wood kit
that comes in a box. You're going to find a really nice hardwood hutch that
really shows the grain and really compliments your china and your home
decor. That's what you want to do when buying outdoor furniture. My
recommendations on brands? Well, probably the best ones would be our
own furniture, of course, and Casual Creations by Superior Furniture. Both
are made in the USA, so you are supporting the domestic workforce, and
both have a 15 year warranty on the frames. The primary reason these are
first is price. They do cost more than what you find in a department store,
but you get what you pay for. These are mid-priced sets with all the bells
and whistles of more expensive brands like Tropitone and Brown Jordan. If
you want to spend the money, Tropitone and Brown Jordan are both very
fine companies from which to purchase. You will need to find a dealer to
purchase any of these. Of course, you also have other options, such as
outdoor wicker, which I do not recommend the plastic weaves. Once it goes,
you need to replace the chair. Lloyd Flanders has some nice outdoor
wicker weave. Bear in mind, it is not wicker, but lacquer-coated twisted craft
paper on an aluminum frame. It is quite durable considering it is made of
paper. It looks good, is low maintenance and it lasts quite a long time. Steel
is another option. Many people like the steel chairs with the mesh seats.
Please bear in mind here that I guarantee steel furniture will rust and leave
rust rings on your deck. The best way to avoid this is to make sure you
check the feet about every 3-6 months so that they don't wear down to the
feet, which will take the finish right off the bottoms of the feet. This is
especially true if you have brick pavers. Brick pavers look great, but they
are murder on patio furniture caps. Cast aluminum is another option. Keep
in mind that cast aluminum has alot of impurities in it and it will corrode from
the inside out. Another thing to consider about cast aluminum is that
aluminum expands and contracts when it heats in the sun and cools in it's
absence. This expansion and contraction is more than the powder coating
expands and contracts. Over time, you will get hairline fissures in the
powder coating allowing corrosive environments under the powder coating
and causing the aluminum to corrode. You may not notice the corrosion
until the coating peels off. Bottom line: Purchase your furniture from a
reputable outdoor furniture dealer - some high school kid at a department
store has no clue what he or she is trying to sell you. I hope this helps you
in your decision making process when you decide to buy your next set of
outdoor furniture.